Terms of service

"Service" means the FieldAudit web application, mobile PWA, REST API, and any associated PDF report rendering provided to you under a written agreement.

"Customer" means the legal entity that has signed an order form or written agreement with us to use the Service.

"User" means an individual authorised by the Customer to access the Service.

"Customer Data" means audit submissions, form templates, photos, signatures, and any other content the Customer or its Users upload into the Service.

The Service is provided to Customers under a separate written agreement (an "Order Form" or "Master Services Agreement") that sets pricing, term, and any service levels. These Terms apply in addition to that agreement. If anything in these Terms conflicts with the written agreement, the written agreement controls.

There is no self-serve subscription. Pricing, payment, and term are arranged through sales, contact@normwerk.nl.

The Customer is responsible for: (a) creating accurate user accounts; (b) keeping login credentials confidential; (c) the actions of any User under its accounts; and (d) revoking access promptly when a User leaves the Customer's organisation.

We may suspend access to address security incidents, abuse, or unpaid invoices, with reasonable notice where practicable.

You agree not to: (a) reverse-engineer, scrape at scale, or attempt to extract Customer Data of organisations you do not control; (b) use the Service to harass, threaten, or violate the safety of any User or any subject of an audit; (c) upload content that infringes intellectual property rights; (d) introduce malware, attempt to bypass authentication, or interfere with other tenants; (e) resell the Service without our written consent.

The Service is a tool for documenting field work. Nothing in the Service replaces the inspector's independent professional judgement. The Customer remains responsible for the accuracy of audit content.

The Customer owns its Customer Data. We process it only as needed to provide the Service, generate reports, and meet our agreement.

We are a data processor for personal data inside Customer Data. Our obligations are set out in the Privacy policy and in the data processing agreement we sign with the Customer.

On termination, the Customer may export submissions and PDF reports for a reasonable wind-down period (typically 30 days), after which we will delete or anonymise Customer Data unless retention is required by law.

The Service is multi-tenant and supports per-organisation branding (logo, accent color, font, header background). Customer is responsible for ensuring it has rights to any logo or other brand asset it uploads.

Audit-state colors (pass / fail / flag / N-A) and the safety colors are platform-controlled and not customisable, for safety and consistency reasons.

We aim for high availability but do not commit to a specific uptime SLA in these Terms. Specific service levels, if any, are set out in the written agreement.

We perform planned maintenance with reasonable notice when service-affecting. Emergency maintenance may happen without notice when needed for security or stability.

Fees, payment terms, and currency are set out in the Customer's order form or master services agreement. Invoices are issued accordingly. There is no online checkout, no card-on-file, and no automatic plan-tier upgrade through the Service.

We retain all rights to the Service itself, software, design system, documentation, brand. The Customer retains all rights to its Customer Data.

The Service may include third-party open-source components, used under their respective licenses. A list is available on request.

Each party will protect the other's non-public information using the same standard of care it uses for its own confidential information, and at minimum a reasonable standard. This applies to pricing, roadmaps, and any business or technical information shared in connection with the Service.

We provide the Service on an "as is" basis to the maximum extent permitted by law, and disclaim implied warranties (including merchantability and fitness for a particular purpose) except as expressly set out in the written agreement.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits, lost revenue, or lost data, even if advised of the possibility.

Our total aggregate liability under or in connection with these Terms is capped at the fees paid by the Customer in the twelve (12) months preceding the event giving rise to the claim.

These Terms remain in effect for the duration of the written agreement. Either party may terminate for material breach uncured after thirty (30) days' written notice. Termination of the written agreement automatically terminates these Terms with respect to that Customer.

We may update these Terms from time to time. Material changes will be communicated to Customers in advance. Continued use of the Service after the effective date of an update means the updated Terms apply.

These Terms are governed by the laws of the country where the Service Provider is registered, without regard to conflict-of-laws principles. Any disputes will be resolved by the competent courts of that jurisdiction, unless mandatory consumer protection law provides otherwise.

Questions about these Terms: contact@normwerk.nl.